Contact us online with Anima
You can contact a doctor, nurse or other healthcare professional online using a website called Anima.
On the day appointment requests
On the day cases are dealt with by the on-call clinicians.
All requests should be submitted online via Anima, and urgent cases will be flagged by the system. You will be asked to provide details of your concern as this assists the clinicians in assessing the urgency of your case.
Please make sure reception have an up-to-date contact number. You may be given a telephone or face-to-face consultation with a clinician either that day or at a later mutually agreed time (perhaps after further tests have been undertaken).
Pre-bookable appointments
Pre-bookable appointments can be made up to 4 weeks in advance. These can be made either by telephone if the appointment is for a nurse or Healthcare Assistant. All other enquiries should be submitted via Anima.
Appointments with the practice nurse can include long term condition reviews such as diabetes, contraception, injections, wound care, and immunisations.
Health care assistant appointments include blood tests, blood pressure checks, health checks, dressings, and ECGs.
Our pharmacy team will conduct medication reviews and medicines optimisation, helping to improve patient safety, as well as provide monitoring for long term medical conditions.
The first contact physiotherapist can assess and diagnose musculoskeletal problems, give advice on how to manage conditions, and refer patients on to specialist services if necessary.
A social prescriber can help support those suffering loneliness or isolation, have complex social needs which affect their wellbeing.
Cancelling or changing an appointment
If for any reason you are unable to attend your appointment, please let the surgery know as soon as possible so it can be made available for another patient.
You can cancel your appointment by:
- logging in to your Anima account and viewing your appointments
- phoning us on 01206 824447 during our opening times
- emailing the practice at wivenhoe.surgery@nhs.net
Your appointment
Please inform us if you need help with any of the below:
- if there’s a specific doctor, nurse or other health professional you would prefer
- if you need an interpreter
- if you have any other access or communication needs
If you need help when we are closed
Between 6:30pm and 8am, Monday to Friday, and all day at weekends and bank holidays, normal out of hours cover arrangements will apply. Calls to the practice when we are closed, will advise you to contact the NHS 111 Service.
If you have a medical problem that cannot wait until the practice reopens you are advised to dial 111 and this will connect you with the out of hours service for the area. The level of service will be similar to that on a normal weekend or evening.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Home visits
Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you are currently housebound and do require a home visit, please request this via Anima.
A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls. We cannot provide home visits for those patients who have issues with arranging travel.
Results
Blood test results are available to view online.
To view your results:
- use your NHS account (through the NHS website or NHS App) or Patient Access.
If the doctor has requested a discussion with you regarding your result, a team member will book you in accordingly.
